Structure To Increase Productivity and Profits

Operations Design

• Marketing Systems - Consistent offline and online marketing procedures including networking, direct mail, advertising, social media, content marketing, email campaigns, etc. We work with you to determine what is working well and where there's opportunity for improvement. We also create an annual, monthly, weekly and daily marketing calendar to support these activities.
• Sales Systems - We work with you to develop a clear product or service offering with pricing, a lead tracking system, sales scripts, sales presentations, etc.
• Customer Service Systems - Ensure your customers receive the same experience regardless of the team member they are interacting with. We help you develop dress code policies, greeting procedures, product or service delivery procedures, customer dispute resolution processes, word tracks, etc.
• Daily Operations Systems - Data sharing, flow of information between systems, time management, paperwork and information flow between departments, etc.

 Internal Communication of Systems

• Operations Manuals and Standard Operating Procedures - We specialize in creating documents that are easy to read and implement. Our manuals are visual, not too wordy and the information is easy to find.
• Employment Handbooks - These outline policies and procedures such as dress code, absenteeism, time off, etc.
• Orientation Programs and Training Manuals - Design program to help with employee management for employees to understand job responsibilities, expecations and the processes for their position.
• Job Descriptions and Performance Plans - These outline the responsibilities of your employees as well as hold them accountable for the overall goals of the company such as to increase sales and/or reduce costs

Organizational Development